FAQs

Shipping estimates are provided by USPS, FedEx or UPS. We do not have any control on their service or delivery process. Sorry for the inconvenience and please be patient!

My order says delivered, but it is not here. What should I do?

If your order status shows as delivered but you have not received it, here are a few steps you can take:

1. Check with Neighbors or Household Members: Sometimes, packages are left with a neighbor or someone else at your address.

2. Look Around Your Property: Check all potential drop-off locations around your home, such as porches, side doors, backyards, or garages.

3. Verify Delivery Address: Ensure that the delivery address provided at the time of purchase is correct.

4. Wait a Little Longer: Occasionally, carriers may mark packages as delivered before they arrive. Please wait 24-48 hours to see if the package arrives.

If you still cannot locate your package after it is marked delivered, please file a police report for porch piracy, then a claim with the post or with Route package protection if you have added insurance on your package.  

-Through Route’s Claims Website: Customers can file a claim directly at claims.route.com.
- Through the Route App: If the customer has the Route app on their iPhone or Android device, they can quickly file a claim from there.

Keep in mind that we cannot reimburse you for lost, stolen, wrong address package, the post office will be depending on the outcome of the claim. Once a package leaves our warehouse, it's in the shipping carrier's hands. Please make sure your address is correct before placing your order. We do not issue refunds for missing, stolen, or wrong address packages. It is highly recommended to add Route package protection to your order.

 My order is wrong. What to do?

We’re so sorry to hear that your order is incorrect or missing something, and we apologize for any inconvenience this has caused if true. To resolve this quickly, please contact us within 24 hours of delivery at hello@wholifeco.com with your concern, a copy of your order shipping slip, and a picture of what you received.

Please note that all orders are packed in a secure room monitored by CCTV, allowing us to review the footage to ensure accuracy. We will carefully review your case and get back to you within 48 to 72 hours. Thank you for your understanding and patience as we work to make this right!

Can I brew my loose leaf tea more than once?

Yes, you can. We recommend brewing it up to three times. That is one of the advantages of choosing loose leaf tea.

Can I combine the herbal products?

Yes, some of our herbal products may be combined, and certain tea blends can complement one another. However, to ensure safety and effectiveness, we recommend consulting with your physician before combining any herbs, especially if you are currently taking medications. This step helps verify that the products are suitable for you and won't cause interactions.

Do you offer wholesale?

Yes, we offer wholesale on some products. Please click on the wholesale (at the footer of the website).  You can also email us at hello@wholifeco.com for special wholesale inquiries. 

Disclaimer: Our herbal products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.